Why we support the public cloud tooby John Grange
This summer has absolutely flown by. The highlight for us has been finally rolling out our managed public cloud service. It was a long time in the making and we received great early customer input to help us shape the offering. Now that we’ve been providing our services on AWS and Azure for a couple of months, I’ve noticed some reoccurring questions and misunderstandings that I thought I would address.
Given the positive reception to our nascent public cloud services and in the interests of providing better definition, I thought I’d provide a quick rundown of what our public cloud services are and why companies need managed public cloud.
Why is there a need?
As companies rebuild and replatform their line-of-business apps to leverage new technologies the public cloud is a natural choice because of the scale, flexibility and ever-evolving tool sets. There’s definitely reasons to run certain things like your ERP or another core production workloads in your on-premise datacenter or a private cloud, but for less critical systems or cloud-native applications the public cloud provides many benefits.
Despite all the fancy interfaces and capabilities, businesses still need to ensure data security, privacy, and governance. In the pervading shared responsibility model, the burden still falls on the customer to enforce security above the infrastructure layer. With tools, concepts and capabilities that are vastly different from in-house environments, companies now require new processes and that their staff have a different set of skills.
A managed public cloud provider alleviates many of these issues by providing the setup and day-to-day maintenance so that internal staff can focus on the application itself.
We enable public cloud adoption in an supported, secure, and enterprise-ready way
Since we provide hands-on support, advanced monitoring, and secure and compliant configurations on our own infrastructure it wasn’t much of a stretch for us to extend that service onto Azure or AWS. The biggest challenge was in building processes around the PaaS elements and ancillary services such as Azure Backup and Azure Site Recovery.
In the end, we provide our clients with an instant ops team to setup, configure and secure, along with a support capability to monitor and respond to incidents. We take away a ton of the risk while maximizing the value of the public cloud inherent scale and tooling.
Key service attributes:
-Best-practice environment configuration
-24 x 7 support
-Health and Performance Monitoring
-Hardened OS configurations, user access controls
Doesn’t this negate the cost advantages of public cloud?
I hear this a lot but typically not from actual clients. Most organizations who are exploring public cloud are doing so because of the operational efficiency associated with the scale and tool sets available on those platforms. The cost of the actually server resources are really only a small part of the equation. If a company can focus their internal resources on directly supporting their users and not on servers and maintenance, the benefits of the public cloud become substantial.
Adding management services to cover the day-to-day responsibility of the customer in a public cloud environment allows companies to move faster because the key “boxes” are checked. Public cloud allows you to move faster and can be secure, our goal is to make it easier for companies to get there.